Shipping policy

Shipping Policy

Last updated: September 2026

Where We Ship The Top Shelf currently ships within South Africa only.

Processing Time Orders are processed within 1–3 business days after payment is confirmed. Orders placed over weekends or on public holidays will be processed on the next business day.

Delivery Timeframes Once dispatched, estimated delivery times are: Major cities (Johannesburg, Cape Town, Durban, Pretoria) — 8–11 business days Other areas — 8–11 business days Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier capacity, public holidays, or circumstances beyond our control.

Shipping Rates Free shipping on all orders over R500. A flat shipping fee applies to orders under R500 — the rate will be displayed at checkout.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your delivery directly with the courier.

Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the parcel, the courier may return the package. Re-delivery fees may apply. Please ensure your delivery address and contact details are correct at checkout.

Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please contact us at Thetopshelf24@gmail.com and we will follow up with the courier on your behalf.

Contact Us For any shipping queries, reach out to us at Thetopshelf24@gmail.com — we aim to respond within 1 business day.

The Top Shelf — thetopshelf24.co.za